Trend Micro Reviews

Ok, I don't usually post reviews unless si has a serious concert or impeccable service. This review is not impeccable. Please do not buy this product. I have purchased 3 of these devices, and they all fail within two months. The company accepted that the products were dying and saw the response from the support team.

I am not sure but few days ago I also tried to call you and I have the same voicemail service. I want to give you a suggestion. Since your Trend Micro Home Network Security station is not working even in the Arris router which is listed in compatible devices, the usual option is a replacement. But since the replacement is also not working, I suggest this:

*Purchase a new Trend Micro Security station in Amazon or in our website. It will give you a brand new station and 1 year subscription.
*After your purchase and activation of the new station, we will merge.

Note: We cannot perform replacement since we have already replaced the previous station. We also cannot refund since its past 30 days. We will add additional 6 months once everything is fixed.

The company says buy another one. Low and behold, I have done this, and it had the same issue, so just a warning, if you are looking for hoke security, do not buy this product it's not worth the headache and waste of m, money for two months of use.

A automated service called "Mine" had access to my gmail account and sent a email to Trend Micro support requesting deletion of my personal data. My account, info and serial number no longer works. I contacted support so many times and they wont do anything, terrible service.

SCAM!!! A total scam. The antivirus license key for the maximum security software worked for about two minutes. Then it was announced invalid. No response to any of my e-mails in two months. Digital River just takes the money and claims not being responsible for any of this.

I've had a great experience with Trend Micro in the UAE

The staff I've dealt with has been very professional and polite, which I always appreciate.

No games, just straight-up honesty!

Joyce Ann helped me via the chat box and remote control. Really helpful support. Unfortunately, we did not entirely fix the issue, but we found a quick and easy workaround which suits me.

She suggested a reinstallation of the software and after 40 minutes, was happy to spend longer to help me do this, but it would have taken too long - and the workaround is fine.

First time I've used Trend support and found it to be a good experience.

terrible, we bought the software from Harvey Norman believing it was something else entirely. We bought laptops and thought it was extra insurance. However it turned out the be cyber security which we don't need. we bought from Harvey Norman in February, and never received the product. Just tried to get a refund and was denied as the 30 days refund period has expired. It isn't like we tried the product and were unsatisfied and wanted a refund within the 30 days which they would have honoured. We never received the product in the first place. They offered us the activation code but we did not need it because as I said, we thought it was insurance. Spoke to several people at trend. Didn't care.

Pretty good virus program and password manager but their support is absolutely dreadful. Be prepared to wait for a lengthy time.

Ein toller und super netter freundlicher Service! Mein Problem mit der Lizenz, die ich leider nicht direkt von Trend Micro erworben habe, (Nächstes Mal bin ich schlauer) wurde unkompliziert und schnell gelöst. Vielen Dank!

A great and super nice friendly service! My problem with the license, which unfortunately I didn't purchase directly from Trend Micro (I'll be smarter next time), was solved quickly and easily.

Thanks alot!

If I could give them a 0 star I would. Do not waste your money on this terrible service. Blocks perfectly legitimate websites and doesn't protect you against websites that are actually malicious. Look elsewhere if you want a antivirus software that actually works.

I have had Trend Micro on my Mac Book Pro laptop for years. After trying to install my second year subscription, it failed to load properly. I downloaded and followed all the instructions, but it stalled at the "Summary" step. Would not accept the serial number they provided in my renewal letter and kept directing me to a window that stated my subscription expired. Technical instructions online did not help and trying to call Technical Support was worthless. I am done with this product and will find a competitor that values my purchase.